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Your Harrogate Stay customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
· Who we share information with
· How to complain
Contact details
Telephone
07720180179
What information we collect, use, and why
We collect or use the following information for the operation of customer accounts and guarantees:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Account information, including registration details
· Marketing preferences
We collect or use the following personal information for dealing with queries, complaints or claims:
· Names and contact details
· Address
· Account information
· Purchase or service history
· Video recordings of public areas
· Audio recordings of public areas
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
· Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
· Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
· Public task – we have to collect or use your information to carry out a task laid down in law, which the law intends to be performed by an organisation such as ours. All of your data protection rights may apply, except the right to erasure and the right to portability.
Where we get personal information from
· Directly from you
· CCTV footage or other recordings
How long we keep information
6 months - a year
For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
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Who we share information with
Others we share personal information with
· Insurance companies
· Professional or legal advisors
· Financial or fraud investigation authorities
· Relevant regulatory authorities
· Publicly on our website, social media or other marketing and information media
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated :20/01/2026
Contact:
Email: hello@yourharrogatestay.uk
Your Harrogate Stay
Last updated: 11 January 2026
This Cookie Policy explains how Your Harrogate Stay (“we”, “us”, “our”) uses cookies and similar technologies on our website to provide a smooth and secure booking experience.
This policy should be read alongside our Privacy Policy.
Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember preferences, and collect information about how visitors use the site.
Cookies may be session-based (deleted when you close your browser) or persistent (stored for a set period).
These cookies are necessary for our website to function properly and cannot be switched off.
They are used to:
Legal basis: Legitimate interest / contractual necessity
These cookies help us understand how visitors use our website so we can improve usability and the booking experience.
They may collect information such as:
Analytics cookies are used only with your consent.
Legal basis: Consent
These cookies help us:
Marketing cookies are used only with your consent.
Legal basis: Consent
We use trusted third-party services that may set cookies, including:
We do not control third-party cookies directly. Please refer to the relevant third party’s privacy and cookie policies for further information.
When you first visit our website, you can:
You can change or withdraw your consent at any time using our cookie settings or through your browser controls.
We may update this Cookie Policy from time to time. Any changes will be published on this page with an updated date.
If you have questions about our use of cookies, please contact:
Your Harrogate Stay
Email: 🔲 hello@yourharrogatestay.uk
Address: 🔲 10 Silverfields Road, Harrogate, HG1 4SY